At Nazaara Lights & Decor, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your purchase, we offer a returns and exchange policy as outlined below:
Returns
- We do not offer refunds for change of mind or for any reason other than a defective product.
- If you receive a defective product, please contact us within 7 days of receiving your order to initiate the returns process. We will provide you with instructions on how to return the defective item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, we will initiate an exchange for a replacement product of the same or similar value, subject to availability.
Exchanges
- We offer a 7-day exchange policy for defective products only. If you receive a defective product, you must contact us within 7 days of receiving your order to initiate the exchange process.
- To initiate an exchange, please contact us via phone or email to request an exchange. We will provide you with instructions on how to return the defective item and arrange for the exchange.
- Once we receive the defective item, we will inspect it and notify you of the approval or rejection of your exchange request.
- If your exchange request is approved, we will send you a replacement product of the same or similar value, subject to availability.
Warranty
- Product warranties, if applicable, are as described in the product description. Please refer to the product description for warranty information specific to each product.
- If you believe your product is covered under warranty, please contact us via phone or email to discuss the warranty claim process.
Contact Us
If you have any questions about our Returns & Exchange Policy, please contact us via phone at +91 99115 02735, +91 93156 56807 or email at nazaaralights@gmail.com.
